Legal · GlowRef
Complaints &
Privacy Requests
Use this page to submit a privacy access request, correction request, opt-out request, or a complaint about how GlowRef has handled your personal information.
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What would you like to do?
Access request
Request your personal data
Ask GlowRef to provide a copy of the personal information we hold about you.
Request by email →
Correction request
Correct your personal data
Ask GlowRef to correct personal information that is inaccurate, out of date, or incomplete.
Request by email →
Opt-out request
Unsubscribe from marketing
Ask GlowRef to stop sending you marketing communications via WhatsApp or email.
Unsubscribe on WhatsApp →
Privacy complaint
Lodge a privacy complaint
Raise a concern about how GlowRef has collected, used, or disclosed your personal information.
Lodge by email →
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What to include in your request
To help us identify your records and process your request quickly, please include the following where relevant:
Include in your message
Your full name — as provided when you made contact with GlowRef
Your contact details — phone number and/or email address you used
Type of request — access, correction, opt-out, or complaint
Description of your request — what information you want accessed, corrected, or what your complaint is about
Relevant dates — approximately when you contacted GlowRef or the matter occurred
Partner salon name — if your contact with GlowRef was via a partner salon voucher
Supporting information — any screenshots or reference numbers if available
Preferred response channel — whether you prefer a response by email or WhatsApp
We may need to verify your identity before processing your request. This is to protect your personal information from unauthorised access.
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How we handle your request
Day 1
Acknowledgement
We will acknowledge receipt of your request within 5 business days. You will receive a confirmation that your request has been received and is being reviewed.
Day 30
Substantive response
We aim to provide a substantive response to all requests within 30 days. Complex matters may require additional time — if this applies, we will notify you and provide an updated timeframe.
If declined
Written explanation
If we are unable to fulfil your request — for example, where an exception under the Privacy Act applies — we will explain our reasons in writing and advise you of any available review options.
No fee
Cost
We do not charge a fee for standard access, correction, or complaint requests. A reasonable fee may apply for unusually complex access requests that require significant effort to compile.
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Escalation — Office of the Australian Information Commissioner
If you are not satisfied with GlowRef's response to your complaint, or if GlowRef has not responded within 30 days, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC).
External escalation
Office of the Australian Information Commissioner (OAIC)
The OAIC is Australia's independent privacy regulator. It can investigate privacy complaints and has the power to make binding determinations. There is no cost to lodge a complaint with the OAIC.
Phone — 1300 363 992
Hours — Monday to Friday, 9am to 5pm AEST
We encourage you to contact GlowRef directly first so we have the opportunity to resolve your concern promptly. However, you are entitled to contact the OAIC at any time.
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About the operator
GlowRef is operated by Beauty Affairs Group Pty Ltd (ABN 58 642 194 394), registered in New South Wales, Australia. For all privacy matters, please contact us at partners@glowref.com.au.
For full details of how we collect, use, and disclose personal information, please read our Privacy Policy. For the terms governing use of GlowRef's services, please read our Terms of Service.